1. Introduction

Bus-T (“we,” “our,” or “us”) is operated by Pathy Technology Limited. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bus-T mobile application (“the App”), our website, and related ticketing or transportation services.

By creating an account or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal and technical information necessary to operate and improve our services:

Personal Information: First and last name, email address, phone number, date of birth (optional), payment details (handled via secure third-party processors), and identification information when required for verification or compliance.

Location Data: With your permission, we may access your real-time location to provide route guidance, nearest bus stops, and trip updates. This information is processed temporarily and not stored after your session ends.

Device & Usage Data: We automatically collect device type, operating system, app version, IP address, and usage logs for security and analytics purposes.

3. How We Use Your Information

We process collected information to:
• Create and manage user accounts.
• Facilitate ticket bookings, payments, and refunds.
• Display real-time routes and schedules.
• Provide customer support and communicate trip changes or service updates.
• Improve system reliability, app performance, and security.
• Comply with regulatory or legal obligations.

4. Cookies and Tracking Technologies

Our website and mobile services use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. You can disable cookies through your browser or device settings, but some features may not function properly.

5. Data Storage and Security

We store your personal information securely using encryption and industry-standard safeguards. Data is hosted on secure servers and protected from unauthorized access, alteration, or disclosure. Only authorized staff or service providers can access your data for legitimate operational purposes.

Data retention follows legal and business requirements. Account data is retained while your account remains active or as required by applicable law.

6. Data Sharing and Disclosure

We do not sell or rent your data. Information may be shared only with:
• Service Providers: Trusted partners such as payment gateways, customer-support providers, or analytics tools under confidentiality agreements.
• Transport Partners: Bus companies and logistics providers necessary for fulfilling your ticket and trip.
• Regulatory Authorities: When required to comply with applicable laws or respond to lawful requests.

7. Third-Party Services

Bus-T integrates with third-party APIs such as Google Maps for location services and Flutterwave or similar providers for secure payments. These third parties have their own privacy policies, and we recommend reviewing them to understand how your data is handled on their systems.

8. Your Rights

You may at any time:
• Request access to or a copy of your stored data.
• Request correction of inaccurate details.
• Request deletion of your account or information (subject to regulatory retention requirements).
• Withdraw consent for optional data uses like marketing.
To exercise these rights, contact us at support@bus-t.site.

9. Children’s Privacy

Bus-T is not directed toward children under 13. We do not knowingly collect their personal data. If such data is discovered, it will be deleted immediately.

10. International Data Transfers

Your data may be transferred and processed in countries other than your own, where privacy laws may differ. In all cases, we ensure that adequate data-protection measures are in place consistent with applicable regulations.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for compliance reasons. Updated versions will be posted on the App and website, with a new “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or complaints about this Privacy Policy or your data rights, please contact our Data Protection Officer at: support@bus-t.site.
Company: Pathy Technology Limited
Application: Bus-T